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Tender Result Brief :
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Contract awarded for Acceptance of bank cards at pos terminals
lot-0001, title: acceptance of bank cards at pos terminals, description: the aim of the contracting authority in acquiring the bank card acceptance service is to ensure corporate-level physical pos card payment services and to renew the expiring contract. in this public procurement procedure, the contracting authority intends to procure bank card acceptance services through the personal sales and customer service network, the tvm ticket and pass vending machine network, and the on-site ticket inspection sales channels. 1. main tasks of the winning bidder: • the winning bidder must accept magnetic stripe, chip, and contactless bank cards and smart devices. at least bank cards issued by mastercard and visa card companies, as well as scheduled jcb and cup card brands. • the winning bidder must maintain 24/7 merchant and technical support customer service (helpdesk) and provide a complaint handling interface or other electronic communication channel for handling such matters. • the winning bidder must ensure the possibility of testing related to transitions and also on a case-by-case basis during the service provision period, as well as provide the necessary tools for testing. during the testing, the involvement of a third party operating the software related to the contracting authority's specified systems is also necessary, with which the winning bidder is obliged to cooperate. • the winning bidder must provide encrypted email delivery and/or download from the service provider interface and/or through an sftp server for bank card traffic analytics and qvik traffic analytics as specified in the technical description for each sales channel. • the bidder's task is to provide the qvik service as detailed in the technical description. qvik is an instant transfer payment solution between bank accounts in hungary, allowing payment via qr code scanning (qvik-qr), mobile phone tapping (qvik-nfc), or through a link (qvik-link). qvik instant transfer is suitable for initiating real-time, immediate payment orders directly from customers' mobile banking. the essence of qvik payment is that the data for the instant transfer can be filled in advance, allowing for quick and easy payment. an active internet connection is required on both sides for qvik payment. • revenues collected within the framework of bank card acceptance and qvik services will be accounted for by the winning bidder to the contracting authority on the payment accounts maintained by the payment service provider designated by the contracting authority. in the case of net accounting, the winning bidder will credit the financial turnover reduced by the commission due to it to the bank account specified by the contracting authority. the contracting authority reserves the right to apply gross accounting for certain sales channels. in the case of gross accounting, the winning bidder will credit the total gross revenue to the bank account specified by the contracting authority, and the parties will settle the commission retrospectively after the month in question. 2. information related to the personal sales network: the contracting authority currently operates a customer service, ticket office, and customer service network providing personal customer service with 88 active pos terminals at 19 locations. the currently used pos terminals are provided by the contracting authority's current bank card acceptance service provider. at certain events and locations (e.g., sziget festival, hév terminus, etc.), the contracting authority also provides mobile sales on a temporary basis. each workstation has the option for card payment with the assistance of the company's staff, using traditional pos terminals, which is the responsibility of the winning bidder to provide. a single workstation may have multiple pos terminals according to different sales and business activities. the contracting authority plans to open an additional customer service location for taxi service providers in budapest starting from january 1, 2026. the contracting authority expects the operation of an additional 5 pos terminals at the taxi customer service. distinct business activities in the personal sales network include: • bkk transport ticket and pass sales, • payment of additional fees • payment of the taxi station usage fee as defined in the capital's taxi regulation when purchasing bkk transport tickets and passes, if the customer wishes to pay by card, the contracting authority's cash register system software will call the pos terminal to collect the payment. in the case of additional fee payments and taxi activities, the sales employee manually enters the amount to be paid into the pos terminal, and the administrative support software is not connected to the pos terminals. the winning bidder is expected to deliver, install, and operate terminals equipped with the required functions in the personal sales network for the contracting authority, i.e., to provide hardware and software maintenance (terminal management) services. *continuation in field bt-300
estimated value excluding vat: 1318733639.00 huf.Acceptance of bank cards at pos terminals
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