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Tender Result Brief :
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Contract awarded for Operation of customer service branch offices 2026-2028
lot-0001, title: operation of customer service branch offices 2026-2028, description: during the public procurement, the contracting authority will conduct a procedure aimed at concluding a framework agreement above the eu threshold according to chapter xv of part two of the kbt. the framework quantities for a period of 24 months are as follows: the successful bidder will provide the branch office operation services during the contractual period - for 135 offices on 2 working days per week, at least 4 hours per working day [135 offices / month * 24 = 3,240], - for 10 offices on 2 working days per week, at least 6 hours per working day [10 offices / month * 24 = 240], - for 10 offices on 2 working days per week, at least 8 hours per working day [10 offices / month * 24 = 240] - for 10 offices on 3 working days per week, at least 4 hours per working day [10 offices / month * 24 = 240] - for 10 offices on 3 working days per week, at least 8 hours per working day [10 offices / month * 24 = 240], ensuring that each office is open until 6:00 pm once a week to receive user inquiries. the services to be provided by the successful bidder for 24 months also include the following tasks and framework quantities: - administration: 300,000 pcs - a4 paper printing: 690,000 pcs - efm charging availability: 175*24=4,200 pcs - successful efm charging transaction: 70,000 pcs - simplified administration, document forwarding: 200,000 pcs the framework quantities are indicated for informational purposes. the contracting authority does not assume any obligation to call off either for the entire framework quantity or for a specified part of it. the tasks of the branch office will be carried out through the online administrative interface developed and operated by mvm next energy trading ltd., ensuring printing/scanning, and regarding administration related to prepaid meters (hereinafter: efm), through the communication channels and systems established for that purpose based on the framework agreement and its annexes. the user satisfaction survey will be conducted using the system already established by mvm next energy trading ltd. the successful bidder will provide the office and infrastructure suitable for customer service, the printing supplies and materials, while the contracting authority will provide the tools and systems necessary for conducting the user satisfaction measurement, and the framework agreement and its annexes will govern the establishment of the system necessary for the efm activities. the successful bidder will document the completed activities with customer contact logging. the detailed task description and the territorial location and opening hours of each branch office are included in the technical description, which is part of the public procurement documents.
estimated value excluding vat: 3424020000.00 huf.Operation of customer service branch offices 2026-2028
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