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Tender description :
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Tenders are invited for supply of salesforce licenses for the open university of catalonia
the foundation for the open university of catalonia (“uoc”) aims to transform support and tutoring services by deploying a new information system on the salesforce education cloud platform. specifically, the uoc is immersed in a process of profound digital transformation. one of its strategic lines involves transforming the student experience. this transformation focuses primarily on student support services, which the university aims to bring closer to the expectations that this group has. in order to do so and apply the desired model, it is essential that all agents in contact with students work on the same platform that allows them to have a comprehensive view of all interactions with the university, as well as ensuring that the baton can be passed between the different contact agents in an optimal and transparent way for the students. currently, the uoc relies on salesforce to interact with students at the first stage of their journey, which corresponds to the commercial processes. the commercial teams use salesforce to carry out their main activity. However, once students register for the first time, the services that the university provides to support them are provided on different platforms that are incompatible with each other. This prevents proper coordination between the teams and prevents them from having the necessary information to be able to have a conversation with the student that allows a comprehensive understanding of their case, resulting in growing student dissatisfaction. In order to resolve this set of obstacles, it is necessary for student support agents to work on the same platform that is currently available in the first phases of their journey until all the phases are completed. Currently, the UOC is concentrating on the phases related to learning and, specifically, on the following elements of the UOC support model:
Estimated value excluding VAT:12 375 990,77EUR
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