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Tender description :
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Expression of interest for Consultancy Services for Implementation of Erp for Customer Services Improvement for Rumphi Water and Sanitation Services Improvement Project
the Services Included Under This Contract Are:
implementation of a Web-based Enterprise Resource Planning (erp) System to Automate, Integrate Nrwb’s Processes and Enforce Necessary Controls.
provision of a System with Dashboard Capabilities to Facilitate Accurate and Timely Reporting and Informed Strategic Management Decisions.
improvement of Customer Service Delivery By Providing An Online Contact Point, Improving Access to Customer Information, Improved Fault Reporting and Tracking.
improvement of Organisational Productivity Through the Reduction of Time Spent on Managing Documents Among Others.
provision of Periodical and Ad Hoc Reports.
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