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Tender description :
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Public Notice : Contact Center as a Service (CCaaS) Solution
contact Center as a Service Ccaas Solution
the Washington Suburban Sanitary Commission Wssc Currently Uses An Aging On-premises Telephony System and Ivr. the Contact Center Systems Include Reporting Real-time, Historical, and Integrated , Recording, Quality Management, Desktop Analytics, E-learning, and Workforce Management. a Modern Contact Center as a Service Ccaas and Interactive Voice Response Ivr Solution is Required to Improve Customer Service Performance, Provide Real-time Operational Insights, and Support Multiple Departments with Varying Levels of Call Center Sophistication. the New Ccaas Platform Must Support Browser-based Softphone Operations for All Users, Integrate with Key Enterprise Systems, and Standardize Call Handling Across the Organization
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